Shipping policy

ZeyraZade Shipping & Delivery Policy

Last Updated: August 24, 2026

At ZeyraZade, we carefully package and dispatch your natural olive oil and olive products to ensure they reach you safely and on time. You can find all the details regarding our shipping process below.

Shipping Times

Your orders are prepared and handed over to the courier within 1–2 business days following payment confirmation.
Once delivered to the courier company, your package will reach your address within 1–4 business days, depending on your location.
Orders are not processed on weekends or official public holidays; orders placed during these periods will be processed on the next business day.
During high-volume campaign periods (e.g., harvest season promotions), preparation time may be extended by 1–2 days, in which case an announcement will be published on the Site.

Shipping Costs

The shipping fee is automatically calculated on the checkout page based on your cart total and delivery region, clearly displayed before you complete your order.
Shipping pricing includes specialized packaging costs applied to protect glass bottles and fragile containers during transit.

Delivery Regions

We ship to all provinces and districts across Turkey.
For international delivery requests, please contact us at zeyrazade@gmail.com prior to placing an order; international shipping times and rates are evaluated separately depending on the destination country.

Packaging

Olive oil bottles and olive jars are meticulously packed using foam padding, corrugated cardboard dividers, and leak-proofing measures to protect against impacts and breakage during transport. Additional protective packaging may be applied during summer months for temperature-sensitive products.

Order Tracking

When your order is dispatched, a tracking number is sent to your registered email address and/or phone number. You can monitor the real-time status of your package using this tracking number on the courier company’s website or app. You can also access tracking information under the Order History section in your Shopify account.

Damaged or Leaking Package Delivery

Since our olive oil products are shipped in glass packaging, breakage or leakage due to transport may rarely occur. If you encounter such a situation:

If possible, inspect the package upon delivery in the presence of the courier agent and request a formal damage report (tutanak) if damaged.
If you notice damage after opening the package, take photos of the box and the damaged product.
Notify us within 3 days of delivery by emailing the photos along with your order number to zeyrazade@gmail.com.
Once your request is approved, we will cover the shipping cost and the entire process to either resend your product free of charge or issue a full refund.

Address Errors and Failed Deliveries

You are responsible for the accuracy of the delivery address entered during order placement. ZeyraZade cannot be held liable for delays or non-delivery caused by incorrect or incomplete address details.
If the courier cannot reach you at your address, they will typically attempt re-delivery the following day or hold the package at the nearest branch for a specified period. Packages not retrieved within this timeframe will be returned to us, after which we will contact you to offer re-shipping or refund options.

Force Majeure

ZeyraZade cannot be held responsible for delivery delays caused by natural disasters, adverse weather conditions, official holidays, carrier-related disruptions, or other unforeseen force majeure events; however, we will make every effort to keep you informed throughout the process.

Frequently Asked Questions (FAQ)

When will my order be shipped?

Orders are generally handed over to the courier within 1–2 business days following payment confirmation.
How long will it take for my package to arrive?

Average delivery takes 1–4 business days from the dispatch date, depending on your region.
How much is the shipping fee?

Shipping fees vary according to your cart total and delivery region; you can see the exact amount on the checkout page before placing your order.
Where can I find my shipping tracking number?

It will be sent via email/SMS once your order is dispatched; you can also view it in your account's order details.
What happens if a bottle breaks?

Simply notify us with photos within 3 days; a replacement will be sent free of charge, or a refund will be issued.